Frequently Asked Question
What type of metal do you use?
A. Premium AAA grade brass with 18K micro plating. Some pieces may include copper or master alloy.
How do I know where my product has reached after placing the order?
A. We provide tracking within 24 hours of dispatch.
Where are you located?
Anaya Collections is based in Mumbai, India.
Can I change my mind about the purchase?
Yes, changes can be made before dispatch.
Can I choose my order to be gift-wrapped?
Yes, with an option for a personal note.
Do you ever offer discounts?
Yes, we offer periodic discounts and giveaways. Follow us to stay updated.
Does your product include GST charges?
Yes, all prices are inclusive of GST.
How do I take care of imitation jewelry?
Store separately, avoid water, chemicals, heat, and wear during activities. Keep in a padded box or soft pouch when not in use.
What happens if my new piece of jewelry isn't the right size I ordered?
For non-adjustable rings, we offer an exchange by reshipping the correct size.
What is the guarantee on your Jewelry?
Imitation jewelry typically has no guarantee, unless specified.
What if I received the wrong product?
We will reship the correct product and arrange pickup for the wrong one.
My item arrived in less-than-perfect condition or not at all. What now?
In rare cases, we recommend a 360-degree unboxing video as proof. We’ll reship the item or offer a refund if out of stock.
How do I pay for the desired product?
Prepaid via Gpay, Bank transfer, Paytm, Paypal, or Cash on Delivery.
What if I do not like the quality of the product I receive?
We provide live videos on request. If the client dislikes the product post-delivery, we don’t offer refunds or exchanges.
How long does it take to deliver the product?
2-7 days for in-stock items; 1-3 weeks for custom-made pieces.