Frequently Ask Questions

A. At THE ANAYA COLLECTIONS, each piece is thoughtfully handcrafted using 18K gold plating, semi-precious beads, and curated charms. Our designs focus on timeless elegance, long-lasting quality, and versatile styling, making them perfect for both everyday wear and special occasions.

A. Our jewelry is 18K gold plated, which means a layer of real gold is coated over a 92.5 sterling silver and brass base metal. This gives you the luxurious look of gold jewelry at a more accessible price point.

With proper care, 18K gold-plated jewellery can last for a long time. We use high-quality plating techniques to ensure durability, but longevity also depends on usage and care.

A. Our pieces are designed with skin-friendly materials, making them suitable for most skin types. However, if you have highly sensitive skin, we recommend trying a piece for a short duration first.

To maintain shine and longevity: Avoid contact with water, perfumes, and chemicals Store in a dry place, preferably in the original packaging Wipe gently with a soft cloth after use Proper care ensures your jewellery retains its beauty over time.

Yes, all our pieces are handcrafted in our workshop, ensuring attention to detail and uniqueness in every design.

Absolutely. Our jewellery is designed to be lightweight, comfortable, and versatile, making it ideal for both everyday wear and occasional styling.

Yes, THE ANAYA COLLECTIONS is perfect for premium gifting — whether it’s for birthdays, anniversaries, festive occasions, or corporate gifting. Our packaging is designed to feel special and elegant. Although if you need extra gift wrapping you can contact us for the same.

A. Our collections are designed to offer affordable luxury, with pieces starting from accessible price points while maintaining premium quality and craftsmanship.

YES, we do customise on request. For customisation requests, please contact our styling team @ +91 9930949957 on WhatsApp. Our team will surely assist you.

Orders are typically processed within 24–48 business hours, and delivery timelines depend on your location. You will receive tracking details once your order is shipped.

We offer returns/refunds based on our policy guidelines.. Please refer to our Returns Policy page for complete details

If your order arrives damaged, please contact us within 24–48 hours of delivery with images. We will assist you with a resolution at the earliest. In rare cases like these an 360-degree unboxing video is really helpful for us to offer quick solutions. We’ll reship the item or if it is out of stock would offer a refund once we received the damaged item back.

You can reach our support team via the Contact Us page on our website. We aim to respond within 24–48 business hours.

We are an MUMBAI (INDIA) based jewelry brand, creating handcrafted pieces for customers across the country and internationally.

2-7 days for in-stock items; 1-3 weeks for custom-made pieces.

We believe in being transparent with you. As a growing brand, every order is thoughtfully handcrafted with time, care, and attention to detail. Unfortunately, rejected or fake orders lead to significant losses for us. To ensure a smooth and genuine shopping experience, we offer PPCOD (Partial Payment Cash on Delivery). This allows you to place a Cash on Delivery order with a small upfront payment, helping us confirm your intent—because trust goes both ways. Rest assured, your satisfaction is our priority. If your order doesn’t meet expectations, we do offer easy returns and refunds.

No, there are no hidden charges. The prices displayed on our website do not include GST. A flat shipping fee of ₹200 is applicable only on PPCOD (Partial Payment Cash on Delivery) orders.

We offer a 1-year warranty on all our gold-plated jewellery, covering any manufacturing defects to ensure lasting quality and your peace of mind.