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Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Pre Sale Questions
What type of metal do you use?
A. Premium AAA grade brass with 18K micro plating. Some pieces may include copper or master alloy.
How do I know where my product has reached after placing the order?
A. We provide tracking within 24 hours of dispatch.
Where are you located?
The Anaya Collections is based in Mumbai, India.
Can I change my mind about the purchase?
A. Yes, changes can be made before you make an order.
Can I choose my order to be gift-wrapped?
Yes, with an option for a personal note.
Do you ever offer discounts?
Yes, we offer periodic discounts and giveaways. Follow us to stay updated.
Does your product include GST charges?
Yes, all prices are inclusive of GST.
How do I take care of imitation jewellery?
Store separately, avoid water, chemicals, heat, and wear during activities. Keep in a padded box or soft pouch when not in use.
What happens if my new piece of jewellery isn't the right size I ordered?
A. For non-adjustable rings, we offer an exchange by reshipping the correct size. All necklaces will be of the same size as mentioned in the product description. However, if we ship you the wrong one, we offer an exchange for the correct one.
We provide live videos on request if you have any doubts about the size before purchase.
What is the guarantee on your jewellery?
Imitation jewelry typically has no guarantee, unless specified.
Other FAQ's
What if I received the wrong product?
We will reship the correct product and arrange pickup for the wrong one.
My item arrived in less-than-perfect condition or not at all. What now?
In rare cases, we recommend a 360-degree unboxing video as proof. We’ll reship the item or offer a refund if out of stock.
How do I pay for the desired product?
A. Prepaid via UPI, Bank transfer, Credit card, or Cash on Delivery*.
How does the FAQ section work?
Its simple really. You just add the questions as blocks and then you edit the question and Its simple really. You just add the questions as blocks and then you edit the question and answer
What if I do not like the quality of the product I receive?
We provide live videos on request. If the client dislikes the product post-delivery, we don’t offer refunds or exchanges.
How long does it take to deliver the product?
2-7 days for in-stock items; 1-3 weeks for custom-made pieces.
