Return, Refund and Cancellation Policy

The Anaya Collections provides COUPON CODES issuance only. We do not facilitate payment reimbursements. Returns will be accepted up to 10 days following the delivery of your order. To qualify for a return, your item must be in an identical state to when you received it—unworn or unused, with tags attached, and in its original packaging complete with the label and tag.

Refund can be only initiated if the product has reached in damaged condition, but for that the customer has to provide an unboxing video within 3 days of delivery of the order. Refund will be initiated within 7 working days.

PLEASE PAY ATTENTION .

  • Expired COUPON CODE cannot be used, and the funds from expired cards will not be reimbursed or credited or reissued.
  • This COUPON CODE is valid for 30 days.
  • Items must be unused and have all tags attached.
  • The packaging must include the original invoice, packaging materials, and tags.
  • The product should be free of scratches or deformities.
  • In cases of damaged, incorrect, or missing products received by the customer then unboxing video is mandatory.
  • Return items received will be checked by the quality assurance team. Failing to meet any expectations, the product will be not accepted as well as will be returned back to you at your expense. No amount will be reimbursed in this case.
  • Replacement is possible with same product only for damage / incorrect item post unboxing video is received
  • In the event that a product is out of stock and cannot be replaced, it can be substituted with a gift card exclusively.
  • Gift wrapping services are non-exchangeable and non-returnable, and we do not accept returns for sale items.
  • All our products come in one standard size, which is specified in the product descriptions on our website.
  • If a reverse pick-up service is unavailable for a particular address or pin code, the customer must use a local courier service for the return. In such instances, the customer is responsible for the shipping charges.
  • The return retrieval will be scheduled for the initial delivery address.
  • Once the product is delivered at our end and the gift card will be issued within the next 24 hours on an email post going through a quality check.
  • The return once initiated it takes 7-10 working days to get it delivered at our warehouse.   
  • Return is allowed only once.
  • COUPON CODE amount will be issued of the same value for which you have purchased.

How to use COUPON CODE

  •  COUPON CODE can be applied on our website at the checkout page.
  • To utilize the COUPON CODE which is received via email need to select pay via COUPON CODE option on the checkout page
  • The code will be applied and the amount will be deducted from the payable amount.
  • The validity of the COUPON CODE is 30 days.
  • COUPON CODE is sent to the same email id which was placed initially in order.
  • For any issues in using the code, you can contact our customer service team via call    
    +91 79774 35298 or WhatsApp us on +91 79774 35298. Between 10 AM to 6 PM (Monday to Saturday) or can send an email to anayacollectionsweb@gmail.com

PROCEDURE FOR RETURNING ORDER

To ensure our cherished customers have a hassle-free return experience, we've outlined the steps and guidelines below for returning products purchased from our website:

To return a product email us on anayacollectionsweb@gmail.com in the following format

Subject: order ID # Return request.

Enter your Order Number

Input your Email ID/Mobile Number

Mention the reason for return and select the product. Additionally, upload a video /photo in accordance with the mentioned reason.

Once we receive your request, it will be reviewed. If it meets the criteria mentioned above, it will be accepted within the next 24 hours. If it doesn't meet the criteria, you may receive a rejection message.

After the return process is initiated, it will take 7-8 days for your order to reach our warehouse. Following that, COUPON CODE will be issued within the next 24 hours, as per your request.

CANCELLATION POLICY

For all COD & Pre-paid orders, please note once orders are shipped we won’t be able to cancel.